What products do you sell?
At Garage Music Ltd, we specialize in:
- Vinyl records across multiple music genres
- High-quality turntables
- Vinyl accessories such as cleaning kits, stylus replacements, and record storage solutions
Our goal is to provide music lovers with everything they need for an authentic vinyl listening experience.
2. Where are you located?
Our company is based in the United Kingdom.
Garage Music Ltd
30 York Hill
London, United Kingdom
SE27 0AD
3. How can I contact customer support?
You can contact our customer service team using the following details:
Email: admin@garagemusicltd.com
Phone: +44 783094790
You can also reach us through our contact page:
https://garagemusicltd.com/contact-us/
Our support team will respond as quickly as possible.
4. How long does shipping take?
Our shipping process consists of two stages:
Handling Time: 1–3 business days
Delivery Time: 3–5 business days
Total estimated delivery time is 4–8 business days depending on location and courier conditions.
5. How can I track my order?
Once your order has been shipped, you will receive tracking information by email.
You can also track your order anytime using our tracking page:
6. What is your return policy?
We offer a 30-day return window from the date of delivery.
Returns must meet the following conditions:
- Item must be unused
- Item must be in original packaging
- Item must be in the same condition as received
To start a return, please contact our support team.
7. Do you offer free returns?
Yes.
Garage Music Ltd offers free return shipping for all eligible returns.
There are:
- No restocking fees
- No final sale restrictions
8. When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed to the original payment method.
Refunds are typically completed within 5–7 business days.
9. What payment methods do you accept?
We accept secure payments through trusted payment providers, including:
- Credit cards
- Debit cards
- PayPal
- Other secure payment gateways available at checkout
All payments are processed through encrypted and secure systems.
10. What should I do if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Provide:
- Your order number
- Photos of the damaged product
- A short description of the issue
Our team will quickly resolve the problem by offering a replacement or refund.
11. Do you ship internationally?
Currently, most of our orders are shipped within the United Kingdom.
If you are located outside the UK and wish to place an order, please contact us before purchasing to confirm shipping availability.
12. Can I cancel my order?
Orders can be cancelled before they are shipped.
If your order has already been dispatched, you can still return it using our 30-day return policy.
Need More Help?
If your question is not listed here, please contact us.
Email: admin@garagemusicltd.com
Phone: +44 783094790
Or visit:
https://garagemusicltd.com/contact-us/
Our team at Garage Music Ltd is always happy to help.
