At Garage Music Ltd, we are committed to providing our customers with high-quality vinyl records, turntables, and accessories. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Return Window
We offer a 30-day return window starting from the date your order is delivered. This allows you plenty of time to check your purchase and ensure it meets your expectations.
2. Return Shipping
We offer free return shipping for all eligible returns. If you decide to return your product, we will cover the cost of the return shipping. Simply reach out to us at admin@garagemusicltd.com or visit our Contact Us page to initiate the return process.
3. Conditions for Returns
To be eligible for a return, the product must be in the following condition:
- Unused and in its original packaging
- In the same condition as when it was received
Products that have been damaged due to misuse or negligence, or have been altered in any way, cannot be returned.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us via email at admin@garagemusicltd.com or visit our Contact Us page.
- Provide your order number and details of the item(s) you wish to return.
- We will provide you with a return shipping label at no cost to you.
Once we receive the returned item(s), we will inspect them and process your refund or exchange, as per your request.
5. Refund Process
Refunds will be processed to the original payment method used during the purchase. Please allow up to 7 business days for the refund to appear on your account after we receive and approve the return.
6. Exceptions
We do not accept returns or issue refunds for the following:
- Products that are not in original, unsealed packaging
- Products marked as non-returnable, final sale, or clearance items
If you have any questions or concerns, feel free to reach out to our support team. We are here to assist you!
7. Contact Information
If you have any questions regarding our return or refund policy, please feel free to contact us:
- Email: admin@garagemusicltd.com
- Phone: +44 783094790
- Website: Garage Music Ltd
